Through a series of events the passcode entries on an Apple Watch has been exhausted and the watch is locked with this message:

Wrong Passcode

Open the Apple Watch app on your iPhone, go to Passcode, then tap Re-enable Passcode Entry to try again.

But when I go to Passcode on the Apple Watch app it just spins probably because the watch is in Airplane Mode.

When I try to reset the watch through the Apple Watch app I get this error message:

Could Not Connect to Apple Watch

Make sure your Apple Watch is nearby, powered on, and not in Airplane Mode.

But I can't turn off Airplane mode on the watch because it locked. Do I have any other options besides taking to the Apple store with proof of purchase?

1 Answer 1


Looks like there is a way to erase a locked Apple Watch.

  1. Hold down the side button to see the options to power off the watch.
  2. Force touch
  3. Select 'Erase all content and settings'

I discovered you can force touch on the power off screen from this site: http://www.barryschiffer.com/how-to-recover-an-apple-watch-stuck-in-a-crash-reboot-loop/

Official link - https://support.apple.com/en-in/HT204567

If this fails, service from Apple can restore and reset devices that are non responsive or even need hardware intervention or repair.

  • Are you sure? I don't see any "Erase All Contents And Settings" option on my Apple Watch. Feb 19, 2016 at 22:15
  • Yeah, looks just like it does on the linked website. Feb 19, 2016 at 23:39

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