I have an issue with my Logitech MX Master mouse continuously fail to reconnect when I get back to my desk. I have to press the connect button on the bottom of the mouse and pair it. This is getting annoying as I have to do this on a daily basis. Is there any way to make the mouse pair once and not have to worry about it again?


I only have one mouse...


MacBook Pro (Retina, 13-inch, Early 2015) 
OS X 10.11.6 (Cannot update due to macOS issues with Airwatch)
Logitech Options 6.30.48 (shows no new options)
Mouse 11.00.0012

EDIT 2: This is getting nuts

Like rabbits...


Without knowing what macOS version you're running, have you ensured that you have the latest version of the Logitech Control Centre installed?

The most recent update was only released a few weeks ago. You can read more or download it from here.

If the update and info doesn't help, report back with the version of macOS you're running and the model of your Mac.


Since we've established your Mac supports Bluetooth Smart technology, which the MX Master needs if connecting via Bluetooth instead of USB, I see you have three options open to you:

  1. contact Logitech Support directly;
  2. connect the MX Master via USB cable instead; and,
  3. resolve the issue preventing your upgrade to macOS Sierra.

On the 3rd point, according to this you should be fine to upgrade to macOS Sierra if using Airwatch. Perhaps it would be worth you asking a separate question about this? You may find resolving that also resolves your MX Master issue, since you'd be able to install the latest version of the Logitech Control Centre.

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  • I cannot install the version of Logitech Control Center you suggested as it is only for 10.12.0. Let's see what happens when I apply the latest update to El Capitan. – Zlatty Oct 29 '16 at 23:11
  • 1
    Yes, that's what I meant, the latest version for your macOS. Sorry I wasn't clearer - but from the link I provided you could access previous versions, so the latest that will run for you. Good luck - hope it helps! – Monomeeth Oct 29 '16 at 23:44
  • Welp, I cannot upgrade to macOS yet. This mouse is almost a year old and I literally have paired the mouse nearly a 100 times. It's rather sad that Logitech does not offer drivers for 10.11. – Zlatty Oct 29 '16 at 23:58
  • Upgraded to Mojave and am not having this issue. Thanks @Manomeeth – Zlatty Jan 3 '19 at 17:15

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