6

I just changed the password of my Apple ID.

When I started using my Mac, several minutes later, the system preferences asked me to enter my password to continue using iCloud. after entering my new password, it hanged. Restarting the mac did not even work, I had to hard shut down the machine.

After the machine is rebooted, it asks me once again to enter the password of Apple ID...

Could anyone help?

Edit1: So it is always stuck as follows:

enter image description here

  • What sort of help are you looking for? To wipe the mac? To set up a new user account? Can you upload a picture of the dialog and explain in a little more detail how it's preventing you from using the Mac? – bmike Feb 12 '16 at 20:24
  • I just added a screenshot... – SoftTimur Feb 12 '16 at 20:32
  • Do you have 2 factor auth turned on? If so, you may need to generate an application specific password. – skarface Feb 12 '16 at 21:57
  • I don't think I have 2 factor auth turned on... – SoftTimur Feb 12 '16 at 22:19
  • I am having the exact same problem... – lang2 Jan 24 '18 at 14:31
3

From the screen image, I would try a couple of things since you should be able to log in to the Mac and do things other than iCloud. Press cancel in the dialog and then check the date/time on the Mac. It should be within 2 minutes of reality if possible.

Then go to Safari and check at https://icloud.com to be sure you can log in and the account isn't locked or having issues.

At that point, you might need to clean out your keychain or try again in the iCloud preference pane. Worst case, you might need to get on the phone/web chat with iCloud support if it's a problem with your account or Apple's servers.

  • 1
    I had the same problem. Finally solved it removing iCloud and iCloud mail account from the Mac and all references to the account from the keychain, then restarted and added the account again. – Martin Aug 2 '16 at 22:59

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