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I updated to OS X El Capitan and lost all my groups in contacts. I have been on the phone with Apple Support for 3 hours and can't restore the list of groups in my contacts. Can anyone help?

closed as unclear what you're asking by bmike May 6 '18 at 17:49

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

  • Please specify if your Contacts are on iCloud. – dan May 23 '16 at 21:02
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Open Contacts (your address book) select Preferences in the top left tool bar of your screen - go to Accounts and check the box for Enable This Account for the iCloud Card DAV on the left side of the accounts window. Your contacts and groups should all appear. Do a search for your groups in the address book if they don't automatically appear - worked for me. Good luck

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This answer would only be helpful if no contacts would be synced. But this is not what was reported originally. The groups are missing, not all contacts. Only then does it help to make sure that the account is enabled.

I have the same problem now, where all contacts sync fine, but the groups do not and I have more than hundred groups and more than 3100 contacts. Going to the iCloud account via browser I can see that all is fine, on my iOS devices (iOS 10.3.3), all groups are shown fine. Only on my 2nd El Capitan Mac OS X 10.11.6 the groups do not show up, only the contacts. I have disabled/enabled the account, I have signed out and allowed that process to delete all contacts and other data on the Mac, and I have even gone to drastic measures such as deleting all AddressBook support folders in the Library, allowing the systems to rebuild them from scratch after reboots and doing this all in safe mode. All to no avail. The groups do not sync to my El Capitan Mac.

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    Rather than fix this clarification - let's open a new question or improve this to precisely define what help is being sought. This has tons of deleted "me to" and "I don't like this" type "answers" and it's more the fault of the question being soft and not specific. – bmike May 6 '18 at 17:50
  • I am fine with opening another question, if you believe that is adequate. But I do not, since it is exactly the described problem, the groups do not sync under OS X 10.11.6 (El Capitan). I have also searched the internet before contributing here and found that there is a lot of not so helpful information floating around without anyone really having a solution. I am at the moment struggling with this and have spent already a lot of effort on this as I describe in my contribution. This is why I find it at least helpful, if someone can say what all does not help until a real solution is found. – Andreas Fischlin May 8 '18 at 14:12

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