I'm trying to add a configuration profile to my Apple TV via Apple Configurator 2, as documented, however when I add the profile I get this error:

An unexpected error has occurred with “Apple TV”.

You cannot install apps or other media on Apple TV.
[ConfigurationUtilityKit.error – 0x3E9 (1001)]

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In fact, whenever I try to do any management of the Apple TV through Apple Configurator, it fails with the same message.

I've tried:

  • I've tried clearing the configuration files (at ~/Library/Containers/com.apple.configurator.*)
  • Updating and reinstalling Apple Configurator
  • Restarting computer
  • Full factory restore of Apple TV
  • Fresh OS X install (on external hard drive)

I'm able to sideload apps through Xcode through the same Mac, so that implies that the USB cable is fine.

1 Answer 1


I found something with similar issues on this thread:


Process > Perform all Mac updates > reboot then open the apple configurator again > select store at the top > sign in with apple id.

While it applies to deploying Apps to iPads, the Apple TV runs iOS so the solution may be the same.

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