I have purchased an app on the Mac App Store which doesn't work at all on my computer. Is there a way to contact the App Store team and report the problem and maybe get a refund?

3 Answers 3


Apple will give refunds, though it’s not a very advertised thing.

Point your browser at the Mac App Store Support Page, which can also be found in the right side bar of the Featured page in App Store.app. From there choose Account & Billing. From the Specific Request select menu, This app didn't function as expected should be the option you’re after.

Be polite, state your case, ask nicely (don’t demand a refund), and you should have good luck.

  • Oh, there it is – thanks! By the way, on my App Store the link is on the right side of the "Featured" section.
    – splattne
    Aug 18, 2011 at 12:14
  • @splattne, it’s on the right side for me too, good catch. Original answer edited.
    – roosto
    Aug 19, 2011 at 13:46

I have been using up to now the free download to 'clean up my mac'recently was prompted to purchase it,, which I ve done, but now I just have a page that says to put the serial number and I havent received anything from apple with a number and Im very confussed thankyou

  • 1
    Hi Debbie, welcome to AskDifferent! I'd considering asking this as a new question, which you can do using the 'Ask Question' link in the top right. For now, I'd suggest contacting the developer of the application directly, as anything purchased through the Mac App Store shouldn't require a serial number.
    – Gauzy
    Sep 3, 2011 at 3:01

Apple has updated the process to ask for a refund or report a problem. Simply go to https://reportaproblem.apple.com/. Sign-in with your Apple ID and choose the app to report. You can also find the link at the bottom of the iTunes receipt you receive after purchasing an app.

More detailed instructions can be found here: http://computers.tutsplus.com/tutorials/how-to-get-an-app-refund-from-apple--cms-19757

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