I would like to restore factory settings on my iPhone 5. When I try to do this via iTunes, the computer tells me that I have to change the iCloud settings on my phone: deactivate "Find my iPhone".

Unfortunately both buttons are inactive on my phone, so I am not able to get to the settings menu. I am also not able to reboot it. I have tried pressing both of them for a long time to no avail.

Do you have any ideas how to get around this?


Remove it from Find My iPhone via the web

At that point, iTunes will be willing to erase the device and/or restore it. You could also use Apple Configurator 2 which has a command line option to wipe devices:

cfgutil restore

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