I would like to restore factory settings on my iPhone 5. When I try to do this via iTunes, the computer tells me that I have to change the iCloud settings on my phone: deactivate "Find my iPhone".

Unfortunately both buttons are inactive on my phone, so I am not able to get to the settings menu. I am also not able to reboot it. I have tried pressing both of them for a long time to no avail.

Do you have any ideas how to get around this?


1 Answer 1


Remove it from Find My iPhone via the web

At that point, iTunes will be willing to erase the device and/or restore it. You could also use Apple Configurator 2 which has a command line option to wipe devices:

cfgutil restore

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