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I've been trying to sync Photos from my iPhone 5S to my rMBP. I connect with an Apple-branded 3 foot Lightning cable, and I'm able to sync to iTunes with the cable, but Photos for whatever reason is not acknowledging that my iPhone is plugged in.

Therefore, I don't get the additional Import button on the top of the Photos window. What steps can I take to resolve this problem?

Note: rMBP running El Capitan beta build 15A278b and iPhone 5S running iOS 9.2.

  • I found an article on Apple forums discussing the fact that you need to trust your phone on 10.10, should it be of any help. discussions.apple.com/thread/7040196?start=0&tstart=0 – TheBro21 Jan 3 '16 at 23:01
  • @TheBro21Tried it, I trusted my Mac a while back but I don't see my phone in the sidebar. – ccastillo82 Jan 3 '16 at 23:49
  • First thing I'd suggest would be to be on the latest OS X release, not an old beta. – Tetsujin Jan 4 '16 at 8:13
  • +1 I actually had the same issue with latest OSX. Wondering if this is a bug or a new "feature." Note in my case I have iCloud photos on, but I wouldn't think this would make manual import impossible, as sometimes Wifi is unavailable but one still wants photos on the machine. Image Capture also didn't recognize the phone (iPhone 6 & also rMPB). – Philip Jan 7 '16 at 18:42
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One of the fixes in OS X 10.11.2 is:

Fixes an issue that prevented importing photos from an iPhone to a Mac using a USB cable.

Source

Use the App Store’s Updates tab to install the update.

Why are you still on an old beta build? It's not advisable to rely on a beta operating system; it’s in a state that Apple hasn’t yet deemed as being stable enough for daily use. Even if you don’t have any problems now, you may end up having some as apps and drivers get updated. You’re also missing out on the latest security fixes.

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