I've been trying to sync Photos from my iPhone 5S to my rMBP. I connect with an Apple-branded 3 foot Lightning cable, and I'm able to sync to iTunes with the cable, but Photos for whatever reason is not acknowledging that my iPhone is plugged in.

Therefore, I don't get the additional Import button on the top of the Photos window. What steps can I take to resolve this problem?

Note: rMBP running El Capitan beta build 15A278b and iPhone 5S running iOS 9.2.

  • I found an article on Apple forums discussing the fact that you need to trust your phone on 10.10, should it be of any help. discussions.apple.com/thread/7040196?start=0&tstart=0
    – John K
    Jan 3, 2016 at 23:01
  • @TheBro21Tried it, I trusted my Mac a while back but I don't see my phone in the sidebar. Jan 3, 2016 at 23:49
  • First thing I'd suggest would be to be on the latest OS X release, not an old beta.
    – Tetsujin
    Jan 4, 2016 at 8:13
  • +1 I actually had the same issue with latest OSX. Wondering if this is a bug or a new "feature." Note in my case I have iCloud photos on, but I wouldn't think this would make manual import impossible, as sometimes Wifi is unavailable but one still wants photos on the machine. Image Capture also didn't recognize the phone (iPhone 6 & also rMPB).
    – Philip
    Jan 7, 2016 at 18:42

1 Answer 1


One of the fixes in OS X 10.11.2 is:

Fixes an issue that prevented importing photos from an iPhone to a Mac using a USB cable.


Use the App Store’s Updates tab to install the update.

Why are you still on an old beta build? It's not advisable to rely on a beta operating system; it’s in a state that Apple hasn’t yet deemed as being stable enough for daily use. Even if you don’t have any problems now, you may end up having some as apps and drivers get updated. You’re also missing out on the latest security fixes.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .