Starting recently, every time I try to restart my laptop (MacBook Pro 15-inch, Mid 2012) everything exits fine, the menu bar disappears, but then finder won't quit. If I open the dock and right-click it, it says 'application not responding'. Clicking 'relaunch' doesn't seem to do anything. The only thing that seems to work is holding down the power-button to force a shutdown, or doing Cmd+cntl+Power to force a restart*.

I tried booting in safe mode, and trying to restart there -- but I have the same problem.

Has anyone had this problem before?

OSX El Capitan 10.11.1

*This forces restart doesn't allow updates to be installed.

  • How long did you leave it before getting bored? 5 mins, I'd give it longer; overnight, fair play, something definitely awry ;) I'd try a safe boot & see if it gives an easy fix. Also test on a different [new, empty] account. – Tetsujin Dec 24 '15 at 21:01
  • @Tetsujin, about 15 minutes - and, as I said, safe-mode didn't help. I'll try a new account. – DilithiumMatrix Dec 24 '15 at 21:36
  • ah, sorry, reading too quickly, I totally missed the safe mode bit, my bad. – Tetsujin Dec 24 '15 at 21:37

You must log in to answer this question.

Browse other questions tagged .