My office has a D-Link router hooked up to DSL. Connected to it via Ethernet is an Airport Extreme (6th generation). The Airport Extreme is the wireless router to which my MacBook and other users connect. It's in DHCP and NAT mode, in case that's relevant.

Every once in a while (maybe once every one or two weeks), my internet connection stops working, though the Wi-Fi icon in my menu bar still shows full strength. I used to reflexively disable and enable Wi-Fi, which would reliably fix the problem.

The past few times I wanted to investigate further, so instead of disabling Wi-Fi, I try pinging the Airport Extreme at, and I get "Request timeout for icmp_seq". Then I open AirPort Utility. However, the moment I open Airport Utility, everything reliably starts working again, and pings start coming back acked. I'm pretty sure it's the act of opening Airport Utility that's triggering this, as I can wait a variable length of time before opening it. What's going on here?

I'm on an early 2015 13-inch retina MacBook Pro running OS X 10.11.1.

  • Next time it happens, rather than restarting wifi, open up system preferences > Network, and check the status of your wifi connection. It may appear as 'up' even if it isn't. Report back with the info and we can go from there Commented Dec 19, 2015 at 20:40
  • As a follow up, what version of OS X and what hardware are you using? There have been varying reports of wifi problems from Mavericks through Yosemite Commented Dec 19, 2015 at 20:42
  • Added hardware and OS for now. Commented Dec 20, 2015 at 4:25

1 Answer 1


Can you try disabling the DHCP and NAT and putting the device into Bridge Mode? Since the D-Link is functioning as the router there's no reason to double NAT (this is generally considered bad) and that's the only thing that's strange about your setup that could be causing this behavior.

  • True, and the Airport Utility will report the double NAT as an error.
    – EDP
    Commented Feb 15, 2016 at 3:19

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