I recently received a replacement iPhone 5 from my insurance provider, sealed in Apple refurbished packaging (and they maintain that the device came directly from Apple).
After doing a factory reset, I receive the following prompt containing what I presume is the previous owners email address:
Enter the Apple ID password for *************@gmail.com (inluding the App Store, iTunes Store and iBooks Store).
I can skip this, but I think it's pretty concerning that I'm seeing their info. Out of interest I performed a few more resets (including one using my MacBook) and I still see this prompt every time the phone goes through the set up process. The phone is running iOS 9.2 and Apple support state they haven't seen this before.
It's not a show stopper, but any ideas on how this can be removed?