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I have iOS devices since the 3GS but this happened to me for the first time tonight.. I have the 16GB model. It's quite enough for me. I had 2.2GB free. This afternoon I performed 3 updates and 2 hours after that my storage started declining and went to 0 bytes. Since then it stack 0 bytes for no reason. Any opinions?

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  • What updates did you perform?
    – Zach Gates
    Dec 1, 2015 at 20:35
  • Etsy, maps.me, Twitter, flipboard, ipgmail
    – teravice
    Dec 1, 2015 at 20:40
  • Only app updates? No iOS upgrades or anything like that?
    – Zach Gates
    Dec 1, 2015 at 20:45
  • No. I have the latest version since it came out.. I am chatting with Apple Support now...
    – teravice
    Dec 1, 2015 at 20:52
  • Try taking a look at Settings -> General -> Storage & iCloud Usage -> Manage Storage. This should give you an idea to what is using your space.
    – Zach Gates
    Dec 1, 2015 at 21:07

2 Answers 2

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I've talked with Apple Support, and they determined that it is probably a software glitch. The only solution is a reinstallation of iOS.

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Restarting the iPhone will clear temporary files and caches. That should clear up anything that was left over from the updates you've performed.

You can force a restart by holding the home button and the sleep/wake button simultaneously for 10 seconds until the device powers off.

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  • I tried that before posting but didn't work...
    – teravice
    Dec 1, 2015 at 20:38
  • Temporary files and caches will certainly not account for 2.2GB of missing space. Also, why force a restart instead of a normal restart?
    – Zach Gates
    Dec 1, 2015 at 20:39
  • Because a normal restart will re-load everything that was stored in memory before the restart. A forced restart clears it. discussions.apple.com/thread/2467216?start=0&tstart=0
    – Anthony R
    Dec 1, 2015 at 21:12

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