I logged into the iTunes store via Settings on a new iPhone 5s, and it automatically went to the "confirm your payment information" page.

I confirmed my method of payment (none), and it came back with an error, letting me know that:

Your account was changed while you were editing your account info. We were unable to save the changes. Please try again later.

I was currently logged into the Manage my Apple ID page when this error occurred (but was not actively editing anything), and once I logged out, I was able to confirm my payment method with no issue.

I was also able to log into the iTunes store on my Macbook and confirm the payment information with zero issue, but as far as I remember I was not logged in into the manage my Apple ID page.

Has anyone experienced this before? Does being logged into the manage my Apple ID page seem like a likely culprit for the error message I received?

1 Answer 1


I could see a race condition causing this briefly, but if you get this error for more than 15 minutes, I would get in queue with Apple support:

Unless there is an outage, you'll likely need someone to assist you on the sever side to resolve these errors.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .