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I used to be able to access my iPhone directly from Windows Explorer under Windows 7, can't now. iTunes can see the phone, Windows 7 Explorer can't.

Is there any known fix?

  • Are you using Windows to copy photos? Like when it shows up as a USB drive? – At0mic Nov 15 '15 at 2:09
  • @IronCraftMan Yes. That has always worked fine. I don't want to get into some iTunes hell with "syncing" and having it copy things back to the phone that I don't want to go there. – Ed Plunkett Nov 15 '15 at 2:12
  • @IronCraftMan iTunes appears to say it does not support importing photos from the iPhone to Windows. It says you do that using Windows or Photoshop. All iTunes admits it can do is copy pictures TO the phone. – Ed Plunkett Nov 15 '15 at 2:26
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Check device manager to see if the iphone is listed, or if you have anything with a question or exclamation mark.

Edit- also check disk management (just type diskmgmt.msc on start menu and press enter, or into windows + R run box and press enter) to see if the drive is possibly detected without a letter assigned.

  • I should also say, if you find anything showing up with issues in device manager, try deleting the driver for that device and letting it reinstall. – Jeff Everett Nov 15 '15 at 2:18
  • Yeah, there's an "MTP USB Device": "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" – Ed Plunkett Nov 15 '15 at 2:20
  • Nothing in Disk Management – Ed Plunkett Nov 15 '15 at 2:21
  • Uninstalled MTP USB Device, unplugged it, let it plug-n-play, and now it's back. FIrstborn to be named Jeff, thx. – Ed Plunkett Nov 15 '15 at 2:28
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    Glad to hear this helped, thx for confirming! – Jeff Everett Nov 16 '15 at 7:33

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