After I restored my computer to a clean reinstall of El Capitan, I have experienced incredibly slow download speeds in Apple applications only (Safari and the App Store). I tested downloading a file in safari, and I got around 256 kilobytes per second, but when downloading the exact same file with the exact same internet connection, I got much greater download speeds of around 5 to 6 megabytes per second. The same thing is happening in the App Store, with download speeds averaging around 256 kilobytes per second.

I have tried changing the DNS to both Open DNS and Google Public DNS, and none of them seem to fix the problem.

Again, I am having extremely slow download speeds only in Apple applications. (Strangely enough, browsing speeds are still very fast. Only download speeds are slow.) This is a very strange problem and I have no idea what is causing them.

Please let me know how to fix this.

  • What exactly are you downloading using Safari? Same question-what is the App Store and downloading?
    – bmike
    Nov 14, 2015 at 20:13
  • Whaaaat, you are complaining about 256kb/s download speed??? I'm lucky to get that on my mac!
    – dalearn
    Nov 4, 2016 at 16:36

3 Answers 3


Seeing as others are mentioning this issue might be related to a specific ISP, try enabling a VPN and re-running the download.

This mightn't be a long-term solution, but it should help you identify if the issue is the ISP performing traffic shaping App Store packets.


I'm having the same issue. Must be on Apple's side. Their status page doesn't list anything, but I've tried a number of DNS/other fixes to no avail.


Are you all using Time Warner for your internet? - I have several clients with the exact same slow issue and they all are on TW. I have Charter and don't see this issue at all.

  • I'm on Time Warner and experiencing extremely slow download speeds from my iPhone and iTunes on Windows.
    – user157476
    Nov 14, 2015 at 20:22
  • I am using TW too and trying to download apps from the store and can't have more than 100KB/s .. Changed DNS servers to be and but can't see any difference. Any fix ?
    – user157483
    Nov 14, 2015 at 21:21
  • I'm using Time Warner - super slow downloading from Apple today...My internet speed still shows at 200mbps though so the issue must be on Apples side.
    – user157498
    Nov 15, 2015 at 0:17

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .