I would like to get some pictures and audio out of an AT&T SGH-a687 phone onto my Mac computer. I first tried connecting it to a New PC Studio on a PC, but there was a problem after transfer 2 photos, so I tried again. But the PC could no longer detect the phone, even though the "connected to computer" icon appears on the phone. I tried a different cable, different USB ports. No use.
So I downloaded the Samsung Kies on my Mac. Same thing, it tries to search for the phone once I connect the phone, but the computer doesn't detect anything. The phone still shows the "connected to computer" icon.
There is also Bluetooth (no internet on the phone) on the phone, but it failed to send the picture each time I tried.
What can I do at this point? Please also suggest data extraction software for either Mac or PC, if that's the easier route.