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I have an iPhone 5s and it isn't playing videos sent to me on WhatsApp, the sender is a Samsung user so maybe that's why? I can only hear the sound but the image is blank. Is there a way to fix this or a video player than can play the videos?

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  • what's the file format of the video sent through whatsapp ? you can only play these formats .m4v, .mp4, and .mov on your iPhone without using a third party app. – enzo Oct 26 '15 at 15:26
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I too had the same problem. But solved it by downloading an app called MConverter-Free medias converter.
After downloading, import the video in your app and convert it into .wmv format.
.wmv format is suitable for iPhone.

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  • A link would be useful – mmmmmm Jun 7 '16 at 12:08

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