I have got a second hand iPhone (5s) of my friend and it has been restored before and now has hello on the screen.

i get his Apple ID and password for that. My friend his self has iPhone 6 with the same Apple id and password and it is turn on and on line. So I connected the iPhone (5s) to iTunes for restoring again iPhone. Then iTunes asked me for applied and password. After entering applied and password, iTunes told me this applied has been disabled and you have to reset password so I reset the password and ask my friend to check his email for verify and he did that and applied unlocked.

Now I sign in to iTunes with verified applied and password and click on my iPhone in iTunes. iTunes again says enter applied and password? I entered verified applied and password. Now again it says “you cannot unlock iPhone with m…@gmail.com. Also I sign in to i cloud.com and in find my iPhone I can see just my friend mobile Please help what is the problem? After unlocking applied and sign in to iTunes I cannot unlock my iPhone. Please how can I solve this problem and unlock my iPhone, Apple id and password of my friend does not have problem because I can sign in to iTunes and I cloud from computer.

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2 Answers 2


This is what it looks like when your iOS device is activation locked.

Bypassing it is practically impossible unless you are the original purchaser.

See that thread for how to get a hold of Apple's support, but basically you either need to re-enter the locking user account and password or you need the person that controls that account to log in themselves to http://icloud.apple.com and remove the lock against this hardware.

  1. Regain control of the account that was used before to lock the iPhone
  2. Unlock that device with that previous account
  3. Activate the iPhone with your account to lock it to yours
  • i check my activation lock status by IMEI, it is on .is there any email or site that we can fill that and submit the form for check/review of locking. actually i got Password of my iphone by Tel Conversation and entered 3 times mistake password, after that i got the correct appleid and pawword by SMS, so i am sure this appleid and password i use to sign in to itunes is correct and is for owner (my friend), if you know some email address or contact point with apple for unlocking this iphone ,please send to me.
    – Masoud
    Commented Oct 18, 2015 at 9:18

My iPhone has been unlocked. the problem was Apple id in I cloud was different of Apple id in I tunes.

and both of apple id was very similar because first character of both was "m" , so iTunes show me i can unlock with "[email protected]" i could not recognize maybe owner of mobile has entered 2 apple id, one in I cloud and another one in tunes, so after checking his email we understood he had 2 apple id. we entered second apple id and now it is unlock.

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