While adding a new app on itunes connect I'm getting

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Without any other details. I have tried different computers / browsers. If I open the chrome console I see that there is an internal server error on the http request.

  • It looks like Apple are having problems with this service. After searching for this exact same issue, I have noticed that a lot of people are asking questions in forums over the last 2 days. Past-week Google search is always helpful: google.co.uk/…
    – Greg
    Commented Oct 12, 2015 at 10:41
  • Are you from Israel? guessing by the name... Since I am from there and I got this problem too :\
    – arbel03
    Commented Oct 12, 2015 at 18:38

2 Answers 2


I called Apple iTunes provider support - US : 0014089744897 about this. They told me that they are aware of the problem, having had alot of calls about this today, and are looking at it

  • Excellent news. No one likes to feel they are the only ones not getting submissions in. Thanks for the confirmation +1
    – bmike
    Commented Oct 12, 2015 at 19:03

When all else fails, contact Apple Developer Support.

You might not be doing anything wrong and need them to see what's happening on the other end of the submissions process. I would back off your submission attempts exponentially and contact support when you are waiting 8 hours before your next upload attempt.

While you are waiting for a response (or better before escalating to support), double check the validation steps in Xcode Archive organizer

From there, I would use Xcode to try pushing the update to iTunes connect instead of using the web interface.

  • Yup already did that. Thanks. It's amazing to me that such an expensive service works so bad.
    – Uri
    Commented Oct 10, 2015 at 17:09
  • @uri I don't have high expectations for $10 a month service that handles many thousands of app submissions daily. If you are losing money you can always buy/use a paid support incident and in effect pay more for individual attention.
    – bmike
    Commented Oct 10, 2015 at 17:56

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