3

My phone is stuck with the image of charger and cord, up arrow and iTunes icon - I can't turn iPhone on or off it seems. Will it restart on its own? I tried holding the power button down for the ten seconds and then just the home key but that doesn't work either.

5

Your iPhone is stuck in Recovery Mode. Connect your phone to a computer with iTunes and do a hard reset on it (hold down both your home and sleep button for several seconds).

From a small article on getting in and out of Recovery Mode:

To get out of recovery mode, make sure your USB cable is connected to both the laptop running iTunes and your device.You may need to hold the home button while connecting your USB cable as above.

Now hold the home and sleep/wake buttons together until you see the Apple logo appear. Don’t let go until then – it can take several seconds: the recovery graphic will disappear and a black screen might be shown for a while, but keep holding the buttons down until the white Apple appears.

  • 1
    Also if this doesnt work they can connect the iPhone to iTunes via Mac/Windows PC and click Update iPhone if asked to update or restore device. – Melvin Jefferson Nov 14 '17 at 1:16

You must log in to answer this question.

protected by Community Sep 27 '18 at 8:25

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged .