I have an iPhone 5s and when my mom texts it doesn't make a noise. It does when everyone else does.
There is a small gray moon next to her name, but I have checked and her phone is NOT on "Do not disturb". Any suggestions?
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I had the same problem on my iPhone 5s I wasn’t getting any message tone alert from my husband’s messages he sent me and I also had a grey moon symbol next to his name .,I just now went to his messages & there’s the information (ℹ️) symbol at the top on the right hand side just click on it & make sure you have the hide alerts off..Mine was on that’s why i wasn’t receiving his message alert tone.. once I turned it off the grey moon symbol was removed I will test it tomorrow to make sure it works hopefully it will Resolve your problem as well.😊