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I have an iPhone 5s and when my mom texts it doesn't make a noise. It does when everyone else does.

There is a small gray moon next to her name, but I have checked and her phone is NOT on "Do not disturb". Any suggestions?

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  • What you described is what we have except there is no gray moon. :( – HPWD Apr 26 '18 at 23:18
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Your phone may not be on "Do Not Disturb," but that conversation is - it's a separate setting from your phone's "Do Not Disturb" setting.

Just go into that conversation -> Details -> toggle the Do Not Disturb switch and you should have your notifications back.

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Had this same problem on the iPhone 7 after the iOS 11 update. Go to your message log and swipe left on that persons messages and then click show alerts.

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On your text screen, swipe to the left on the contact’s message. Reset to ‘show alerts’. The sound will be restored.

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I have the iPhone 8. And mine did that too. If you to go their messages, there should be a on/off switch that says hide alerts. If the switch is green than tap it off so it turns gray.

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I had the same problem on my iPhone 5s I wasn’t getting any message tone alert from my husband’s messages he sent me and I also had a grey moon symbol next to his name .,I just now went to his messages & there’s the information (ℹ️) symbol at the top on the right hand side just click on it & make sure you have the hide alerts off..Mine was on that’s why i wasn’t receiving his message alert tone.. once I turned it off the grey moon symbol was removed I will test it tomorrow to make sure it works hopefully it will Resolve your problem as well.😊

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