I have an iPhone 5s and when my mom texts it doesn't make a noise. It does when everyone else does.

There is a small gray moon next to her name, but I have checked and her phone is NOT on "Do not disturb". Any suggestions?

  • What you described is what we have except there is no gray moon. :(
    – HPWD
    Apr 26, 2018 at 23:18

5 Answers 5


Your phone may not be on "Do Not Disturb," but that conversation is - it's a separate setting from your phone's "Do Not Disturb" setting.

Just go into that conversation -> Details -> toggle the Do Not Disturb switch and you should have your notifications back.


Had this same problem on the iPhone 7 after the iOS 11 update. Go to your message log and swipe left on that persons messages and then click show alerts.


On your text screen, swipe to the left on the contact’s message. Reset to ‘show alerts’. The sound will be restored.


I have the iPhone 8. And mine did that too. If you to go their messages, there should be a on/off switch that says hide alerts. If the switch is green than tap it off so it turns gray.


I had the same problem on my iPhone 5s I wasn’t getting any message tone alert from my husband’s messages he sent me and I also had a grey moon symbol next to his name .,I just now went to his messages & there’s the information (ℹ️) symbol at the top on the right hand side just click on it & make sure you have the hide alerts off..Mine was on that’s why i wasn’t receiving his message alert tone.. once I turned it off the grey moon symbol was removed I will test it tomorrow to make sure it works hopefully it will Resolve your problem as well.😊

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