I have my iPhone 5 set on "Vibrate on Ring" and the volume is not on mute, but when someone calls, it only vibrates. I've included it in Notifications Center, but that doesn't seem to do anything. Do Not Disturb has also been turned off. When selecting a ringtone it will not play, it only vibrates. How do I fix this?

  • 2
    Might seem obvious, but - did you check the mute switch on the side? – Tetsujin Aug 26 '15 at 11:16
  • yes I did, but still only vibrates – Jackie Aug 26 '15 at 11:26
  • Does the phone play any sound at all? – Dragos Rizescu Aug 26 '15 at 11:29
  • no it only vibrates – Jackie Aug 26 '15 at 11:33
  • Does iTunes, or any other sound, work? Starting to sound like your headphone socket needs some tlc. – Tetsujin Aug 26 '15 at 11:37

Get some compressed air (don't just blow into it) and blow the headphone jack clean of any dirt, lint, or other debris. A toothpick might help clean it out, too.

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It sounds (no pun intended) like a software issue.

Try this:

Hard reset

  • Hold down the home and reset buttons simultaneously until you see the  logo.

  • let go of both buttons together

The phone will restart. This may fix your issue. I had a similar problem recently. A reset did the trick.

If this doesn't work, a trip to the Genius Bar at your local Apple Store may be your last resort.

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Try switching ringtones. I did that and then switched back to my original (custom) ringtone and it worked again.

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