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Used to be I plug in my iPhone and there was a drive under This PC for the iPhone and I use Windows photo synchronization to copy the photos from the phone to the PC. However, now when I plug in the phone, it's not showing the phone at all! iTunes pops up and I can back up the phone in iTunes, but I don't see the phone in Windows Explorer in order to copy the photos! It worked just last month.

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Windows 8.1, iOS 8.4

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    I installed an iOS update and also some Windows updates and it worked. I don't know why, because I restarted my phone already and that didn't help.
    – Chloe
    Aug 17, 2015 at 21:25
  • If you could write it down as an answer (ideally explaining which updates solved the problem), you can accept it and make it useful to future visitors. Aug 17, 2015 at 23:28
  • Make it easy on yourself: Just have Dropbox handle your photo syncing ;-) Aug 17, 2015 at 23:29

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I installed an iOS update and also some Windows updates and it worked. I don't know why, because I restarted my phone already and that didn't help. I didn't have to restart my computer. The phone now appears in 'This PC'.

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