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Used to be I plug in my iPhone and there was a drive under This PC for the iPhone and I use Windows photo synchronization to copy the photos from the phone to the PC. However, now when I plug in the phone, it's not showing the phone at all! iTunes pops up and I can back up the phone in iTunes, but I don't see the phone in Windows Explorer in order to copy the photos! It worked just last month.

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Windows 8.1, iOS 8.4

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    I installed an iOS update and also some Windows updates and it worked. I don't know why, because I restarted my phone already and that didn't help. – Chloe Aug 17 '15 at 21:25
  • If you could write it down as an answer (ideally explaining which updates solved the problem), you can accept it and make it useful to future visitors. – Jaime Santa Cruz Aug 17 '15 at 23:28
  • Make it easy on yourself: Just have Dropbox handle your photo syncing ;-) – plainclothes Aug 17 '15 at 23:29
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I installed an iOS update and also some Windows updates and it worked. I don't know why, because I restarted my phone already and that didn't help. I didn't have to restart my computer. The phone now appears in 'This PC'.

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