1

I bought an iPhone 6 64GB in Space Gray from 5th avenue NY 14 days ago. I can see a grayish area at the top right corner, near to the charge display. It's hard notice in full brightness, but noticeable in low brightness which annoys me a lot. I know it will be tough to make apple genius understand but still can't live with it. I want to replace my phone. Will this one be covered by warranty policy? I have a slight hairlike scratch on the display.

1
  • 1
    Take it back - keep your thumb over the scratch when explaining the problem ;)
    – Tetsujin
    Aug 16 '15 at 19:01
2

The iPhone warranty in the US doesn't cover physical damage or cosmetic issues. The scratch will likely be judged that way unless it interferes with a function like multi touch.

Similarly, the return policy / window might be your best bet - especially if the LCD quality is clearly different than the rest of the display phones. Just because a light scratch happened - if there's a problem with the overall display, I would assume you'd be able to request an exchange / repair / warranty service to address the backlight and not the scratch.

If Apple's repair option fixes the scratch too, so be it - that's their issue and not yours IMO.

Lastly, get in sooner rather than later. Also, if you didn't buy the phone outright - be sure your carrier is OK issuing a second subsidy before returning the phone.

Sorry this isn't simple - but you've got multiple aspects to a repair/return to consider.

1
  • 1
    the scratch is very minor and it has clearly nothing to do with the backlight. I'm going for exchange very soon. thanks for your valuable thoughts!
    – fatCop
    Aug 16 '15 at 19:47
1

If it's just a light scratch and the burn-in was there from day one, then Apple shouldn't have any reason not to exchange it for you.

7
  • I don't have a cracked screen. And the back light issue came with the packaging, from the very first day.
    – fatCop
    Aug 16 '15 at 19:53
  • 1
    Sorry, thought you said "crack" not "scratch". Is it a really deep scratch? Apple might take it back anyway if the screen was burned-in from day one. Aug 16 '15 at 19:57
  • not at all, the scratch is really hard to notice! very minor. That upper right portion is bit warmer from very first day. it's noticeable at low brightness.
    – fatCop
    Aug 16 '15 at 19:59
  • I'm really disappointed with apple's recent build quality. At least it's not desirable with a 820$ device.
    – fatCop
    Aug 16 '15 at 20:02
  • 1
    I changed my answer Aug 16 '15 at 20:05

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .