I've installed Windows 10 Pro in my iMac using Boot Camp but when the computer is on for 3-5 minutes, it crashes and shows BSOD with the error 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (igdkmd64.sys)'.
I've searched online; everyone saying this is caused by the built-in Intel HD graphics card driver but my iMac has dedicated graphic card AMD Radeon HD 6500 and the driver is updated to current version.
I followed these steps to fix the issue but still no luck.
- Disabled the Intel HD driver from device manager under display adapters
- Renamed the igdkmd64.sys from C:/Windows/system32 directory (once I completely deleted)
- Uninstalled Intel HD graphics software from Programs and Features.
…but each time when I restart the PC, a new igdkmd64.sys file exists in the system32 directory.
The problem is Windows Update always tries to install that corrupted Intel HD driver in the system32 directory.
I couldn't continue to do any work on Windows, because I don't know when it's going to crash.
This issue was not there when I was running Windows 8.1 for nearly a year and half, but when I installed Windows 10 its started to happen.