I'm on Yosemite 10.10.4, using Safari 8.0.7.

When I press + Shift + 7 Safari doesn't show all tabs, as it's supposed to be, but presents me with the crosshair you get when you would otherwise press + Shift + 4.

When I press + Shift + 4, I also get the crosshair. Pressing + Shift + 7 outside of Safari also gives me the crosshair.

I already checked all shortcuts defined under "System Preferences > Keyboard > Shortcuts" and I also used the apps CheatSheet and KeyCue to display shortcuts, but they only show + Shift + 7 for "Show all tabs" in Safari and + Shift + 4 for taking selected screenshots.

How can I find out, where the conflicting key bind is coming from?

This behavior started a few days ago, but I can't seem to recall any specific changes or app installations, If there even were any...

  • just to correct you, the shift+7 key is actually "/" not the number 7.
    – Ruskes
    Commented Jul 30, 2015 at 1:30
  • it's actually \ not / :)
    – Tetsujin
    Commented Jul 30, 2015 at 7:24
  • I am using OS X with German language, so it's "7" because we have a different keyboard layout :)
    – Ichixgo
    Commented Jul 30, 2015 at 23:12

3 Answers 3


You can try out ShortcutDetective that shows you exactly which application binds the shortcuts. You can watch the demo video in my blog post.


I actually found the culprit...

In order to find the error I tried several other numbers with + Shift and found + Shift + 6 triggering a screen recording interface I hadn't seen before.

Opening this interfaces options I found it originated from CloudApp and there in CloudApps "Keyboard Shortcuts" I found it (see image).

the interfering shortcut

CloudApp must have integrated the shortcut with it's recent update.

I removed the shortcut and now Safari is working again as it should :)


The ShortcutDetective app, from sayzlim above, is the only and best solution I found, after hours of searching. It actually still works in OS X Ventura. BUT there were too many snags in finding the download link and getting the app to work so I will have to give the necessary details.

The ShortcutDetective Download link, which proved to be elusive and problematic, autodownloads to the default directory but you can click here and save to another directory:

enter image description here

When first opening the app, you get:

Accessibility Required
Please enable Accessibility and relaunch ShortcutDetective
Show Me How and Quit

enter image description here

Clicking the button goes to Enable Accessibility on Mac OS X by Version but the latest version listed is macOS 10.15 Catalina. (Ventura is macOS 10.13. Don't ask me why.) I tried to notify sayzlim but could find no way to do so.

In Ventura, you can do this by going to System Settings->Privacy & Security->Accessibility and enabling the app, which is disabled by default.

enter image description here

enter image description here

Open the app and press the shortcut that is giving conflicts and wait until it displays the apps that are using this shortcut: enter image description here In my case it was two different screen capture apps, so I removed the shortcut of one of them. Problem solved. Nice going sayzlim!

If anyone's got a better way, I'd like to see it.

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