I'm on Yosemite 10.10.4, using Safari 8.0.7.

When I press + Shift + 7 Safari doesn't show all tabs, as it's supposed to be, but presents me with the crosshair you get when you would otherwise press + Shift + 4.

When I press + Shift + 4, I also get the crosshair. Pressing + Shift + 7 outside of Safari also gives me the crosshair.

I already checked all shortcuts defined under "System Preferences > Keyboard > Shortcuts" and I also used the apps CheatSheet and KeyCue to display shortcuts, but they only show + Shift + 7 for "Show all tabs" in Safari and + Shift + 4 for taking selected screenshots.

How can I find out, where the conflicting key bind is coming from?

This behavior started a few days ago, but I can't seem to recall any specific changes or app installations, If there even were any...

  • just to correct you, the shift+7 key is actually "/" not the number 7.
    – Ruskes
    Jul 30 '15 at 1:30
  • it's actually \ not / :)
    – Tetsujin
    Jul 30 '15 at 7:24
  • I am using OS X with German language, so it's "7" because we have a different keyboard layout :)
    – Ichixgo
    Jul 30 '15 at 23:12

I actually found the culprit...

In order to find the error I tried several other numbers with + Shift and found + Shift + 6 triggering a screen recording interface I hadn't seen before.

Opening this interfaces options I found it originated from CloudApp and there in CloudApps "Keyboard Shortcuts" I found it (see image).

the interfering shortcut

CloudApp must have integrated the shortcut with it's recent update.

I removed the shortcut and now Safari is working again as it should :)


You can try out ShortcutDetective that shows you exactly which application binds the shortcuts. You can watch the demo video in my blog post.

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