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I have a water-damaged iPhone 6. I took it to a non-Apple repair shop after the plunge (the Apple Store was too far away for urgent service), but it still does not work. It powers on, but the screen is always black or only backlit. Overall, the phone is in very good condition cosmetically.

On to the question. The repair shop removed some heat shields from the logic board during the cleaning process. Can I still bring my iPhone to the Apple Store for an out-of-warranty replacement? The service is currently listed on their website for $299, but are there special conditions I should be aware of before making the trip? Will a technician open the phone for inspection before offering a replacement?

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  • tbh, what you need is insurance. That's what insurance is for - things you accidentally drop down the toilet. No warranty will cover drowning your expensive electronics.
    – Tetsujin
    Commented Jul 21, 2015 at 19:58
  • Update: I took the phone to the Apple Store. A rep exchanged it during an appointment, without any in-depth inspection, for a refurbished version.
    – chrisM
    Commented Jul 28, 2015 at 13:11
  • You got lucky. Good result :)
    – Tetsujin
    Commented Jul 28, 2015 at 14:41

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No, it does not. Out-of-warranty service is provided for phones which have not suffered what is defined as "catastrophic damage" and additional fees on top of the OOW service fee may be charged up to the replacement value of the product.

Please review Section 3 of the ERS/OOW Terms page: Source

Note that in this response, I am not qualifying your repair as either OOW or beyond that and needing to pay replacement fees. That is just a potential outcome, and is meant to highlight that not all OOW damage is covered.

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  • Thank you for your answer. "An original product that is inoperable...such as the product separating into multiple pieces, are examples of a product that is ineligible for Out of Warranty Service." They leave a lot open to interpretation here! I'll try to post a comment after I've taken it into the store.
    – chrisM
    Commented Jul 22, 2015 at 1:08

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