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Background:
I have an iPhone 5, iOS 8.3, carrier Verizon, and I currently can't get voicemails because my saved voicemails are filling all the available space.

I've found several articles about how to delete voicemails, such as the following: http://www.igeeksblog.com/how-to-delete-all-voicemail-messages-on-iphone-in-ios-8/ http://www.askdavetaylor.com/ios-8-actually-delete-voicemails-iphone/

I've deleted the old voicemails, but I still cannot get new voicemails, so the deleted old ones are clearly still stored in a delete queue (as I've read they are supposed to be). The problem, though, is that I am apparently supposed to see a link to these deleted messages at the bottom of the Voicemail list. It's not there -- there's just the short list of voicemails I saved, and then blank space.

Now I'm stumped, since all the resources I've found just assume the deleted messages will be accessible in this way.

Question:
Are there any relevant settings I could change to make the deleted messages queue visible (or would a Reset All Settings possibly do the trick)?

Is there any other way to get to the messages and delete them (perhaps I should just contact Verizon)?

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  • Try restarting your phone now that you have made space, if that doesn't work try setting the date back a year.
    – Tyson
    Jun 11, 2015 at 2:35
  • @Tyson: Just an ordinary restart? I already tried that; I just tried changing the date, and it didn't work. I don't think I have made space, in fact, since I never was able to clear the delete queue, and when I test calling my phone it says I can't leave a message because the voicemail box is full. I think the messages are just sitting in a delete queue, but I can't figure out how to get to them
    – sumelic
    Jun 11, 2015 at 2:42

1 Answer 1

Reset to default
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I solved my problem by resetting the network settings from Settings -> General -> Reset -> Reset Network Settings (this course of action is actually recommended in the igeeksblog post I linked, but for the circumstance where Clear All is disabled rather than for the particular circumstance my phone was in). After this, I was able to call my phone and successfully leave a voicemail. I also tested out deleting a new voicemail, and it went into a Deleted Messages queue that is now visible at the bottom of my Voicemail Tab, as usual.

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  • Reset network settings as explained by sumelic worked for us as well
    – user316517
    Jan 8, 2019 at 1:51

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