My iPhone 5 recently broke, so I got an iPhone 5s. I restored from a backup using iTunes, and configured any remaining settings fine.

Usually to take images from my phone's camera I plug the phone into the computer and use Image Capture, then drag the images from Image Capture to the file I want. I have the "delete after import" setting selected so that the images are removed from my phone after import to save space.

Now when I try this with the new phone it works fine on importing the photos, but I get an error (see attached screenshot) and the images don't auto delete from my phone.

Any ideas how I can resolve this?

UPDATE - Laptop & Phone Spec

My computer - Mid 2012 MBP 15" running osx 10.9.5

My iPhone - 5s running iOS 8.3

screenshot of image capture

  • Not the same issue but may be related: apple.stackexchange.com/q/971/38539 Commented Jun 10, 2015 at 0:36
  • Which are the versions of OS X and iOS we are talking about?
    – juandesant
    Commented Jun 26, 2015 at 6:55
  • @juandesant good point, its OSX 10.9.5 and IOS 8.3, ive updated this in the question also
    – sam
    Commented Jun 26, 2015 at 9:00

2 Answers 2


I've noticed this is now solved on my iPhone. I'm not 100% sure how I did it but the 2 notable things I did very recently were:

  1. rename the iPhone from "iphone(3)" to "Sam's iPhone"
  2. turned off iCloud on the iPhone then turned in back on

Not sure which one solved it; would be good if any one who has this issue does the same and report back to be able to clarify.

  • I recently helped a family member with this very issue, turning off iCloud did the trick. I never renamed the iPhone so I'd say it's probably iCloud.
    – adamlogan
    Commented Mar 24, 2017 at 5:29

restart computer. it may too much applications running in the same time.

  • 1
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    Commented Feb 9, 2017 at 0:02

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