No user accounts are displayed in the window that pops up after I enter the 'resetpassword' command into the terminal.

Is there another way to reset my admin password or fix this issue?

  • Are you booted into "Recovery Mode" to use the command resetpassword?
    – tron_jones
    Jun 8, 2015 at 11:32
  • Yes, that's it. I've also tried cmd + S to go straight into the terminal on start up but that's not working either.
    – Tara
    Jun 8, 2015 at 11:50
  • Does your harddisk show up in the pop up box and is it selected? Something like "Macintosh HD".
    – tron_jones
    Jun 8, 2015 at 11:59
  • No, it's completely blank
    – Tara
    Jun 8, 2015 at 12:00
  • Hmm, can you boot into your computer normally and get to the login screen? Sounds like you have more of an issue with the hard drive not a password.
    – tron_jones
    Jun 8, 2015 at 12:01

1 Answer 1


A wire connecting the hard drive was loose.

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