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I am trying to figure out why iTunes is not starting on my mac. When I double-click on iTunes.app in the finder, I get the usual animation of the icon indicating that the app is starting, but then nothing happens.

Digging a little deeper, I see the following entries being created in the console:

2015-05-10 7:21:11.710 PM pkd[445]: com.apple.message.domain: com.apple.appextension.state
com.apple.message.action: Uninstalled
com.apple.message.name: com.apple.iTunes.today.TodayExtension-1.0
com.apple.message.reorder_direction: 0
com.apple.message.source: Apple
com.apple.message.type: com.apple.widget-extension
SenderMachUUID: 58242545-21FA-3D58-8722-ED1C2E256DB6

2015-05-10 7:21:11.720 PM pkd[445]: com.apple.message.domain: com.apple.appextension.state
com.apple.message.action: Installed
com.apple.message.name: com.apple.iTunes.today.TodayExtension-12.1.2.27
com.apple.message.reorder_direction: 0
com.apple.message.source: Apple
com.apple.message.type: com.apple.widget-extension
SenderMachUUID: 58242545-21FA-3D58-8722-ED1C2E256DB6

This pair of entries is created each time I double-click. There is no other indication that I can see on why iTunes is not starting.

I have recently re-downloaded and installed version 12.1.2 from apple and continue to have the same problem.

I am running Yosemite version 10.10.3 and I can provide any other information that may be useful. Does anyone have any ideas?


EDIT:

Logged in as Guest User and experiencing the same behavior.

Other seemingly related apps (eg- iBooks, keynote, app store, photos) have no trouble opening either as the regular user or as the guest user.

  • The first thing I'd try is make a new user account and see if I can get iTunes to launch. Can you add that detail to your question so we can focus on system issues or user account issues? – bmike May 11 '15 at 2:57
  • @bmike thanks for the suggestion. Will update the question with more info. – Andrew Eisenberg May 11 '15 at 3:53
  • This is one of those occasions I'd try running the combo updater; sometimes it fixes odd glitches - not always, but worth a try - support.apple.com/kb/DL1804? – Tetsujin Jun 2 '15 at 8:26
  • Thanks. I'll try this. I've gotten a workaround, but it is not a fix. Hopefully, this will do it. – Andrew Eisenberg Jun 2 '15 at 15:40
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I have a workaround. Not a fix, but something that allows me to open itunes. I've created this bash alias:

alias itunes='/Applications/iTunes.app/Contents/MacOS/iTunes --x &'

Now, whenever I type itunes in the terminal, the application opens.

The --x option is not valid AFAIK. For some reason, passing a command line option kicks iTunes to open. When passing no parameters, iTunes does not open.

I cannot explain this behavior and would appreciate an explanation if anyone has one.

I'm going to try @Tetsujin's suggestion to see if it provides a complete fix.

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Choose Force Quit from the Apple menu, or press Command-Option-Esc. This is similar to pressing Control-Alt-Delete on a PC. Select the unresponsive app in the Force Quit window, then click Force Quit.

enter image description here

| improve this answer | |
  • The OP was trying to get iTunes to start, not force quit it. This answer has nothing to do with the question asked. – tubedogg Nov 8 '16 at 0:50

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