I have a Canon PIXMA MG5500 and a MacBook Pro with OS X 10.10.3

The printer and scanner are supposed to be wireless and I have no problems with the printer but when I try to use the scanner it just won't cooperate.

I have tried everything. I've uninstalled the drivers and reinstalled them, I've tried looking for answers in the manual and nothing.

When you want to scan something the scanner says I need to set my computer to scan. When I do that my computer can't find the scanner even though the connection is fine and sometimes it asks me to connect it with a USB cable which I don't have and it didn't follow the printer.


6 Answers 6


Scanning is definitely possible over WiFi using the Pixma iOS app for iPhone/iPad, I use it often this way. To scan wirelessly from a Mac you need to use the Canon IJ Network Scanner Selector to install the scanner. Then you can scan using the Canon IJ Scan Utility 2 or any other scanning application. Note that the manual describes only the locations for Windows, but the utility is also there in Mac OS X if you installed the driver package or can be downloaded separately from the Canon website.


I was having the same problem with Canon Pixma E560, can print but can't scan. The solution I found was in firewall settings. Go to firewall options in security & privacy in system preferences. Allow incoming connections for all canon utilities.


I was just having the same problem - I can't just walk to my scanner and press "scan." I just keep getting an error message saying "set the PC to start scanning." Finally figured out I have to control my scanner through my computer! It's a simple solution. I'm on a Mac, so I hit the magnifying glass "search" in the upper right corner, started searching for "Canon," and since I'd loaded the software previously, "Canon IJ Scan Utility" auto-filled in the search bar, along with a list of applications below the search bar. I double-clicked on the application that said "Canon IJ Scan Utility2" and my scanner options appeared. I wanted to scan a document, so I hit "document." The message "searching for scanners" appeared, and my Canon started scanning immediately. Of course, if "Canon IJ Scan Utility" doesn't auto-fill in your search bar, you may need to load the software driver. Good luck!


The packaging for the Pixma printers is misleading. It's a wireless printer, but for scanning, you need to either tether to your computer, or plug a USB drive into the printer. When conducting the scan, you'll be prompted to choose the USB drive, and after scans are complete, you can walk the USB to your computer.

  • 4
    I disagree. It's both a wireless printer and scanner. I was able to do both quite successfully, up until I upgraded to El Capitan. Oct 9, 2015 at 6:48
  • I disagree as well. Scanning over WiFi works if you use the Canon IJ Network Scanner Chooser and the Canon IJ Scan Utility 2, you can download both from the website.
    – jmiserez
    Mar 30, 2016 at 8:20
  • I have a pixma 5500 and can confirm this answer is simply wrong. I was able to scan over wi-fi just fine after installing the driver for months. Now, suddenly, I can't select my pc anymore.
    – NoobishPro
    Sep 10, 2016 at 10:38
  • This answer does not help. It is possible to use this printer as a wireless scanner with macos. (as I understand it is impossible to connect by usb with a mac) You need to download the software from ij.start.canon Unfortunately the info on Canons normal website is rubbish.
    – Hans Dash
    Nov 23, 2018 at 13:58

I was able to scan from my Canon MG7500 scanner to my Mac with the pre-installed Image Capture program. No need for any Canon software.

Good luck!

  • How is this useful?
    – o0'.
    Oct 2, 2022 at 15:37

Reload your Pixma CD as though you were installing it for the first time. That worked for me.

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