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We can enable/disable smart quotes for many apps by going to Edit → Substitutions. However, In Google Chrome, “Substitutions” does not exist. When searching online, though, it seems that it might’ve existed at some point, as I find multiple posts on how to disable the feature.

Is it no longer available (and if so why) or is it something on my side?

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As claimed by this issue, text substitution appears to have been disabled due to a bug:

Text replacement was originally disabled due to http://crbug.com/173405 but Apple has since fixed the root cause of the issue.

Another issue is open to track progress on the feature.

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