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My mom updated her iPad MD528LL/A. After the update it wont let her in. It asks for a code - a 4 digit number. She didn’t set up a security code and cant get in it.

Is there a default security code? This thing is useless now. She updates it and now can’t use it.

  • did she write it down somewhere, used her bday ect... Actually it is not possible to have the security code without purposely setting it up. Bring it to Apple Store with proof of ownership. – Ruskes Apr 16 '15 at 18:23
  • Wow.. That is BS that apple does this crap. Really. My mother is 70. She did not set or want any pass code/word. the iPad said there was an update and that is what she did. Now to her it is broken. This was given to her from my sister. Now she has to PROVE she owns it? I am not mad at you i am mad at Apple. Not good.. Now i got to shop for an Android tablet. Really. I thought Apple;e had good support. – Donald Rohrbacher Apr 16 '15 at 20:36
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    Calm down....Apple will not and can not set up the passcode for you. But since you mentioned, I bet your Sister set it up. – Ruskes Apr 16 '15 at 20:45
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    @DonaldRohrbacher None of us here is Apple. We are just users like you. You say she didn’t consciously add a lock code. Well, somehow she set a lock code. As someone who has dealt with elderly parents and tech, maybe she just hit one number 4 times? Or perhaps she saw the keypad—that looks like a phone number keypad—and entered a phone number twice? And the first 4 digits were what was used for the code? Worst case: Contact Apple and ask if they can help. But getting upset at strangers who are trying to help you won’t help anyone solve this issue. – JakeGould Apr 17 '15 at 2:07
  • Well I know everyone says its impossible but the same thing just happened to my mother...right after the update. I came to this page hoping to find a solution. So strange... – user151159 Oct 7 '15 at 22:39
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No, there's no default passcode lock code. Any passcode lock will be set up in Settings and won't be caused by an update.

If you have a SIM card, then it will ask you for PIN code every time you restart the iPad. This is the only possibility coming to my mind. Does she have a SIM card? If no, then I really can not think of any other possibility.

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    um .. .no. My mother did not have a pas code set. At all. She did an update. NOW when she turns it on .. it wants a number code. .. So .. WHY is it asking for one IF Apple didn't set it to pop up after the update? – Donald Rohrbacher Apr 16 '15 at 20:32
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    Again, no update from Apple will ever auto-generate a passcode. Try speaking with your sister. Stop being pointlessly upset with Apple and ask your sister. – Patrick McMahon Jul 2 '15 at 15:14
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Apple will not and can not set the passcode for you. So NO there is no Default code.

Since you mentioned, I would guess your Sister set it up (so ask her), and your Mom newer turned it off :) so she newer needed it.

  • My sister (being Vegan) and my mon (who likes hamburgers) are, not really speaking to each other. In other words my sister is being an A$$. She refuses to help so im caught in the middle. I'm jsut trying to help her. My mom, today, is sayign to me that she will never use it. I said yes you will. Nope! – Donald Rohrbacher Apr 17 '15 at 16:02
  • So, now my mom is stuck with a brick. nice of the "protection" the iPad has. This was a gift and this happens. She has had it for something like 2 years. . We have restarted the iPad numerous times. This is what puzzles me. THEN AFTER an update it asks for a security code. – Donald Rohrbacher Apr 17 '15 at 16:08
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    Sorry, we can not solve your Family problems. Send your sister a link to this page and we can try to talk here in to been nice to her Mother. apple.stackexchange.com/q/181227/46541 – Ruskes Jul 2 '15 at 19:22
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Your mother might accidentally setup the iPad by restoring backup from iCloud account. If the backup version was created when the passcode had been setup, then it will be restored to the passcode as well. Another possibility is that she backed up from your sister's account, in which case, you should ask your sister for the passcode. That's what I could think of for now. Gluck~

  • iOS backups don't restore the passcode. – grg Apr 17 '15 at 4:22
  • She still cant log in to the iPad. There is a number pad expecting a - 4 digit number? – Donald Rohrbacher Apr 17 '15 at 15:59

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protected by Community Oct 7 '15 at 23:18

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