A few days ago my iPhone stopped downloading new emails. The Mail app now brings up an error:

Cannot Get Mail

The connection to the server failed.

Though it can't connect to the server to download or send emails, it can connect to verify my username and password:

email account verified on iphone

This email address is working just fine using my laptop.

Some things I've tried that didn't fix the problem:

  • going into airplane mode and back out
  • restarting the device
  • reentering my mail account settings
  • deleting the mail account and creating a new one

Some specs:

  • iPhone 5
  • iOS 7.1.2
  • email provider: Yahoo
  • service provider: AT&T
  • 1
    If it can verify, then the most likely option is that the Advanced data is wrong - SSL, Port etc. Did you check Yahoo haven't changed their details without telling you. My ISP did just that last year
    – Tetsujin
    Apr 2, 2015 at 6:50
  • First thing I'd check is SMTP settings with your e-mail provider.
    – zerohedge
    Apr 2, 2015 at 7:39

1 Answer 1


Settings → General → Reset → Reset Network Settings.

  • We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
    – Tetsujin
    Nov 1, 2015 at 19:37
  • It may not be in the correct format, but it's the only advice after much searching and testing that actually solved the issue for me!
    – keva
    May 13, 2016 at 16:25

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