I have dropped my iPhone 5 last night and since then its either been flashing the apple logo on and off or just stuck in recovery mode. I have tried restoring it, but I just get error 21 or error 2002. I have tried using reboots, holding the home button and the on/off button and nothing seem to work.

How can I restore the iPhone?

1 Answer 1


Error 21 indicates issues with the power source/battery, error 2002 usually is a connection problem. Given the fall your phone did, it's a safe guess that something broke or got disconnected on the inside.

It's probably best to go to your nearest Apple Retail Store (if this is an option), your vendor or a local iPhone repair shop. If you are used to fixing electronic devices yourself, you may also find instructions on ifixit.com (search for the error number).

  • thankyou, do you know what i would be looking for on the ifixit.com? and its not possible to get to the apple retail store, what would the repair shops be able to do? as i need to get it fixed as soon as possible Mar 30, 2015 at 12:47
  • hi just tried to restore it again and now its showing error -18? what does that mean? Mar 30, 2015 at 12:51
  • stepbystep.com/how-to-fix-iphone-error-18-overview-43954, but I really think you should have somebody look at the hardware of your phone.
    – nohillside
    Mar 30, 2015 at 12:54
  • thankyou, it restored the screen came up and when i went to unlock it.. it went back off and start flashing the appple logo again? Mar 30, 2015 at 12:59
  • buts letting me restore it again but first after it restore its said theres an update do i need that update? Mar 30, 2015 at 13:01

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