During a system update on my MacBook (Mac OS X 10.6.8) it restarted and during the restart I have got a screen where it looks like the homepage but doesn't have the menu bar at the top or the Dock at the bottom and it would make a noise when I pressed the screen. Apple Support had me verifying stuff on the Disk Utility then it cut off. Can anyone help me? I can't download anything till this is sorted.

  • 1
    Can you upload a picture of what's currently on your screen?
    – user24601
    Mar 22 '15 at 16:23

A few of things for you to try...

First, try starting in Safe Boot by holding the Shift key when you hear the startup chime. If you manage to successfully boot in this way and you can access the internet, download and install OS X 10.6.8 Combo Update V1.1. Restart and see what happens...

If that doesn't work - and you have the original discs that shipped with your Mac - start your Mac from disc 1, OS X Install Disc. Once it has started up find Disk Utility from the menu bar and select Repair Disk. When that has done select Repair Permissions. Finally, restart and see what happens...

If you installed from a retail copy of 10.6, follow the same steps above.

If you don't have the original discs, start your Mac and hold command + S to boot into single user mode. When it has booted you will see a command prompt, type in /sbin/fsck –fy, press the Enter key when done. A disk check will then be performed. When that's finished, type shutdown -r now at the command prompt. Wait for it to restart and see what happens...

  • Hi I am also experiencing the same problem and have followed all your instructions. Unfortunately I'm still experiencing the same problems. Do you think a complete system reinstall is necessary to fix this? Also, if that is the case is there a way to backup data on the same hard-drive before re-installing the OS? Thank you!
    – small3687
    Mar 29 '15 at 19:23

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