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My iPad 3 will not turn on.

It started freezing up and would reboot and then it would have a black screen with white text. It's currently stuck on the iTunes logo. It will connect to iTunes but it will not update or restore. HELP!!

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Try holding both the power and home buttons at the same time for about 10 to 30 seconds.

EDIT 1: Try to connect it to iTunes on your computer. iTunes may offer to try to fix it for you.

EDIT 2: If all else fails, check out the "If your device gets stuck during startup" section of this Apple support page.

EDIT 3: If nothing works at all, try using the Apple's Recovery Mode. If this fails, you should contact Apple Support directly as it might be a hardware issue: http://www.apple.com/support/

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  • We have tried that. Nothing works! And now t just stays on the iTunes logo!... It is very frustrating
    – Sarah
    Mar 13, 2015 at 4:06
  • @Sarah If the screen is lit, unplug it from any power source and let it's better drain completely.
    – Vladimir
    Mar 13, 2015 at 4:11
  • I will try that but before the battery was completely dead. We actually ordered a new battery thinking that may be the problem. This iPad is previously owned so I am not sure what exactly it's been through
    – Sarah
    Mar 13, 2015 at 4:14
  • @Sarah Out of curiosity, did you reinstall a fresh operating system ofter getting it? Since it was preowned, the previous owner might have had it jailbroken, and maybe that's why it crashed now.
    – Vladimir
    Mar 13, 2015 at 4:17
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    I don't think we've tried this I'm not sure though... Thank you so much for your time and help! I will try this tomorrow when I have my husbands laptop. I will let you know what happens
    – Sarah
    Mar 13, 2015 at 4:38

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