The audio sent to the person I'm talking to is very faint when using my USB audio headset and Google Hangouts, even if I turn the level up high in System Preferences. In Skype, everything is normal. What could be going on?

MacBook Pro (Retina, 15-inch, Mid 2014)


Plantronics .Audio 478 Stereo USB Headset


update: it seems that refreshing window (essentially re-joining the hangout) causes the correct mic to be detected.

1 Answer 1


Make sure you've selected the Plantronics device in the mic chooser window in the Hangouts settings once the Hangout has begun (gear icon.)

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Change the default setting (which should be the internal mic on the Mac if there is one:)

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To Plantronics:

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(I have the Blue Snowball connected in this screen cap.)

  • yep, i've done all that :\ see my update above Feb 25, 2015 at 18:29

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