I have been having an Internet-related problem on my iPhone 5S for a while now.

It started out with seemingly random Internet disconnection even when there is a perfectly good cellular (4G) or WiFi signal shown on my device. For instance, no emails or messages (like Whatsapp or iMessage) are being pushed to my device, or when I try to search something on the mobile browser, it shows that there is no Internet.

One thing I noticed is that when I do a search on a mobile browser, it seems to load for a long time (more than 10 seconds), only to return a 'No Internet' message.

The only resolve to this matter is to restart my device. I would get connected to Internet with no problems whatsoever (until I encounter the problem again).

I tried doing a reset of network settings, and also a reset of the entire settings. I even went on to do a restore as new (without restoring from a backup). This did not eradicate the problem.

I have already had several appointments at the Apple Genius Bar because of this problem. They didn't seem to know the cause of the problem, nor to resolve it; I got the device exchanged in the end. However the new device I obtained started having this problem as well.

Maybe this is another bug that iOS 8 has? I never had this problem before updating to iOS 8.

Thank you for reading and I hope that somebody has an answer to my problem.

  • I had similar problems.. and I don't have a solution but for me it is enough to go into flight mode, wait 5seconds and back when this occurs (I don't have to reboot my phone).. maybe this helps..
    – Stephan
    Commented Feb 24, 2015 at 8:39
  • Thanks for the reply @Stephan. Actually I do that first before resorting to a reboot. I have my device in an airplane mode for a period of time and back, but this did not make the problem go away. I still had to do a reboot every time this happens.
    – Joshlhj
    Commented Feb 25, 2015 at 5:47

3 Answers 3


The 1st thing to do when you are facing a network misbehaviour is to deal with one way of connection at a time. This is what the genius at the bar should have told you first.

Practically focus on your mobile Internet conectivity first:

  • turn off Bluetooth;
  • turn off Wi-Fi.

Test your mobile Internet connectivity in different places.

Then conclude: your problem is on the mobile network side or not.

If your mobile phone network is OK

then analyse your Wi-Fi in the same way:

  • turn off Bluetooth;
  • turn off mobile phone network (Mobile Data).

Test your Wi-Fi connectivity in different places.

Then conclude: your problem is on the Wi-Fi network side or not.


Hey just delete vpn and hopefully all will work :) its not a bug its a vpn issues

  • No there is no evidence the OQ is related to VPN.
    – dan
    Commented Oct 8, 2016 at 8:16

I had the same issue with WIFI and 3G/4G caused by some VPN deadlock. I played around with the VPN swich in the settings and it worked again.

  • There is no evidence the OQ is related to VPN.
    – dan
    Commented Oct 8, 2016 at 8:17

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .