My new black Apple TV (3rd generation) is plugged into my flatscreen by HDMI. All worked fine.

A few days ago there were sudden "interruptions" while watching a show from netflix: no video, no sound, black screen. After a few seconds, video and sound returned, my screen shows a message that it is connected to a HDMI source.

From that message, I understand that the HDMI connection was lost. ATV has the latest software, the interruptions come and go, no pattern to be detected.

Anybody know what I can do, apart from returning the ATV and getting a new one?

  • is it still doing it or was it one time event? – Ruskes Dec 28 '14 at 18:47
  • @Buscar웃 It is still doing it, seemingly more often. – michi Dec 28 '14 at 19:47
  • and you checked the hdmi cable – Ruskes Dec 28 '14 at 19:49
  • 1
    see if you can fix it support.apple.com/en-us/HT203422 – Ruskes Dec 28 '14 at 19:55
  • @Buscar going to check cable asap and post if it sold ed the issue, no post = no solution. – michi Dec 28 '14 at 20:34

HDMI connection lost

Could mean that the HDMI cable is not having good contacts on the pins.

The only way to test that is to get different HDMI cable.

Apple also provides some instruction on how to fix it.

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