I just bought a new iPhone. I'm trying to sync music to it. iTunes get stuck in "Waiting for changes to be applied..." for what seems like an endless period of time.

Furthermore all of the songs appear on my phone, but they have the cloud icon next to them, which means they aren't actually present on the phone, only the metadata is.

Photos and other data syncs without a problem.

I've tried unchecking the "Sync Music" button in iTunes, but now it still hangs.

How do I even start to figure out what's gone wrong? Does iTunes have crash logs or something?

edit The following message appeared in my Console: 12/18/14 09:49:39.223 AppleMobileDeviceHelper[2164]: 2164:2072015632|AppleMobileDeviceHelper.m:_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier d595ce677d5209b98bbdfcfba7d0b020388da8cb. Assuming there are no disabled data classes.

The device is plugged in to my laptop directly (no 3rd party USB adapter)

  • how long was 'endless'? Sometimes 1st sync or a huge sync can sit there for ages, but eventually it does go. Best not to keep cancelling it or you'll end up doing a restore.
    – Tetsujin
    Dec 18, 2014 at 17:19
  • Thirty minutes or more. Why would continuing to cancel it cause a restore? Dec 18, 2014 at 17:57
  • Why? I don't know, but I've seen it happen. Google says, uncheck 'sync photos' sync, re-check it, sync. Doesn't quite seem related but might be worth a quick shot.
    – Tetsujin
    Dec 18, 2014 at 18:00
  • Are you an iTunes Match customer? The cloud icon in your phone's Music likely means you can download the file from Match, in which case, syncing would be redundant.
    – nipponese
    Jan 3, 2015 at 17:30

1 Answer 1


You are SO not alone in this. Apple are a disgrace. Their 'updates' have rendered useful devices almost useless. I can now no longer sync calendar, photos, music or apps. iTunes just crashes at step 6 'copying'. Have reinstalled iTunes (ms7-64bt), have reset iphone5s (and lost a heap of stuff in process). iPad exactly the same but am keeping it well away from iTunes for now. Total b****dy shambles.

  • At least if it's crashing you should have a crash dump you can post/share..? Jan 3, 2015 at 19:12

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