This morning my external monitor refused to turn on. After examination I found my second thunderbolt port damaged. A small metal plate/contact on the top of the port had been dislocated, bent out of shape and was preventing the monitor from plugging.
I brought it back in shape (see pic) but it still dangles and makes plugging the monitor difficult. I managed to plug-in once and confirmed that the port was working.
I have a few questions on this.
First the technical:
- Does anyone know what is the functionality of the dislocated piece? I googled for the specifics of the connector, but couldn't find any documentation.
And a couple of warranty related:
- I have an AppleCare Protection plan. Shouldn't this be covered by AppleCare?
I didn't misuse the port in any way and the machine was only 10 months old when this happened. Still the genius bar folks were less than friendly and claimed misuse based on minor scratches on the chasis. They even implied that my regular schedule of plugging/unplugging 2 times a day was somehow "heavy" use.
- Are there any other avenues to pursue a repair from Apple? (I live in the EU.)