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When I try to shut down OS X Yosemite on my MacBook Air, the screen goes black almost immediately with the mouse pointer remaining visible (and moveable). However, it appears that irrespective of how long I give my Mac to shut down, it never does.

When I run Disk Utility it tells me that my HDD needs to be repaired, and that I need to reboot while holding Cmd + R before running Disk Utility. When I do this, Disk Utility tells me that there is nothing wrong with the HDD.

Anyone know the best way to go about resolving this issue?

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I would probably do a reinstall of Mac OS X Yosemite. Doing so will not delete your personal files, but will reinstall the files that the operating system requires. It sounds like there's either a Mac OS X operation or some other third party operation hanging in the background while it's tying to shut down.

If that doesn't work, there are some third party HD diagnostics tools out there. I'd recommend checking one of those out. Additionally, when you take it to the Genius Bar, they'd most likely run an Apple Hardware Diagnostics test.

If it shows anything here, and if the computer is under warranty, I'd make a free appt at the Apple Genius Bar and get the hard drive replaced.

Additionally, as a last-case scenario, you can completely erase the HD and then completely reinstall the OS X. If it doesn't hang after that and you don't see any more errors with the HD, then it has been isolated to a software issue.

  • Thanks. It turns out that my Mac not shutting down was not connected to the disk needing to be repaired. Instead, my Mac refuses to shut down whenever an external hard drive is connected to it. – Jim Nov 30 '14 at 0:25
  • I would probably do a reinstall of Mac OS X Yosemite. Doing so will not delete your personal files, but will reinstall the files that the operating system requires. Are you 100% sure about that? – voices Jun 30 '16 at 1:09
  • Yes, if you do it properly, it will not delete your files. It is recommended you do a full backup before just in case. See this post: apple.stackexchange.com/questions/114814/… – Ben Holland Jun 30 '16 at 1:15
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It turns out that the two problems were not related. My Mac refuses to shut down henever an external hard drive is connected to it.

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