I am a first-time user of Facetime. My Facetime are activated but I can't make avideo or audio call. The video or audio symbols are not available. I goto Facetime setting and couln't sign in the account to view the account. Message was"Unabe to contact the Facetime server".

What's wrong ?

My connection to the web is OK, my wife's Ipad facetime is functioning OK.

I still can't call on Facetime.


This Knowledge Base article from apple should help you. I believe the following section from the article should resolve your issue.

Wi-Fi network issues

  • If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

  • If you are using router, firewall, or security software that restricts Internet access, verify that the ports documented in Using FaceTime behind a Firewall are open.

  • FaceTime requires a broadband connection. Performance may vary according to network throughput and usage.

Read more of this Knowledge Base article - http://support.apple.com/ts3367

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