In yesterday's (sep 9th 2014) Apple event, Tim Cook anounced Apple would offer as a gift the album "Songs of Innocence" by the Irish rock band U2.

The iTunes Music Store said album was already "purchased" but it offered no way of downloading it with the purchase button. Instructions said that I would find the album in my library with an iCloud icon indicating the album was in the cloud and I just needed to click that icon to download the album. But the in-the-cloud-album was nowhere to be found in my library.

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I updated iTunes to the most recent version to validate that it wasn't a problem with the version I had.

Finally I was able to download the album in the iTunes Store app in my iPod touch. It was in more->purchased->Music->Various with an download button. I downloaded my gift. And I could play the tracks with wi-fi off, proving that the tracks were were in fact downloaded to the iPod.

But when I synced (several times) the iPod with my iTunes library, the album fails to appear in my Library, and only exist in my iPod.

The questions:

  • Has someone experience this problem ?
  • Is it made that way on purpose so the free-album could only be played on iDevices and not in the Mac/PC ?
  • Is this a bug ?
  • How could I get around this in order to have the album in my music library in my Mac ?
  • How do I get the PDF booklet I'm supposed to get with the album ?

Edit after accepted answer:

Wrong instructions leading to my confusion

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Literal translation: Simply go to the Music app in your iOS device or to your music library in your Mac or PC and find Songs of Innocence in the Album or Artist tab. Your music is in iCloud: touch the list to begin to listen or the cloud icon to download them.

If anyone have this screen capture in english feel free to add it. Maybe the bad instructions are only in the spanish version.

  • It plays on my MBA!
    – Ruskes
    Sep 10, 2014 at 6:28

3 Answers 3


They are referring to the "Purchased" under the "Quick Links" section on the right of the iTunes Store Home Page. Once you do this "Songs of Innocence" will be added to your "Purchased" playlist on the left.

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  • You are right. Thanks! My error was induced by the wrong instructions stating I would find the album in my library, only with an download icon besides it. I don't have an english language screen capture but I'll post a spanish screen capture with literal translation. Sep 10, 2014 at 17:39
  • Added the screen capture with translation. Sep 10, 2014 at 17:49
  • I was having trouble too. Updating iTunes didn't help, or at least wasn't enough. The instructions in this answer aren't clear, but after I clicked the word in the red oval, I clicked on the <arrow out of a cloud> in the top right corner of the U2 album cover, and it started downloading. Sep 10, 2014 at 23:30

It is confusing because it says it is already downloaded to your "Purchased" folder in itunes but I couldn't find it there. Eventually I found it sitting in the "Recently Added" folder. Just click the cloud icon to download it to your library.

  • 1
    Where is the "recently added" folder ? Sep 10, 2014 at 11:41

I had the same problem in iTunes on the Mac. To "resolve", I logged out of the store in iTunes. After this, the "purchased" label on the album turns to "free" and allows you to download the album including the booklet.

  • 1
    Doesn't work for me. The buttons continues to say "purchased". Sep 10, 2014 at 11:40
  • Did you really log out of your iTunes store account from within iTunes?
    – nohillside
    Sep 10, 2014 at 12:15
  • Yes. Maybe it happens only in non-english versions. Something similar happened once with the free iWork apps in the OSX App Store. For days you had to log in to the USA site to see them. It was only later that the free versions appeared in non-english versions of the OSX App Store. This error is slightly similar but the album does appear as free, only it appears as already purchased. Sep 10, 2014 at 17:54

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