I am using a Macbook Air 13" (2013 model). i5 Intel Processor - 4 GB RAM - 128GB SSD.

A few days ago, when I opened youtube (on Safari) to watch some videos it gave me the error "An error occurred. Please try again later."

I tried later, tried all the steps that Youtube suggests and it didnt work. Now I cannot play any youtube video on my macbook. All the other video sites like Dailyotion and Viemo are working fine though. Using Firefox also didnt work. I have not tried downloading and using Chrome yet.

One day, I took my Macbook to a friend's place. I connected it to her wifi and Youtube was working like before. I came back home and was unable to play youtube videos again. The same error was staring me in the face.

Since then, I have found a proxy 'Proxy Free' to watch youtube. The videos work using the proxy, but the player is not the default youtube player. Also, chosing HTML5 player on youtube didnt work either.

I have then noticed that it works fine on other networks, but mine. I have a basic modem (it has wifi but I have disabled it) provided by my ISP 'MTNL'. The modem then goes into a Netgear router. PPPoE is on the modem and the router is set to get the IP dynamically.

My wife and brother have Dell Windows 7 laptops and they are able to watch videos on youtube.

MTU is set 1492 on both the modem and the router. I have tried checking my MTU (also pinged it for a fragment test) and the results were fine.

Please help.

EDIT: Today, I clicked on a youtube link on twitter, and the video started playing. Then I clicked on the videos on the right side and they all (3) played too. But then I went to Youtube's homepage, and tried to play a video from there -- same error.

I went to twitter and clicked on the same link again -- it played.

  • Just to clarify, your wife uses same wifi as you on her Dell?
    – Ruskes
    Jul 6, 2014 at 20:42
  • Trash your WiFi network profile on your Mac and create a new one to test.
    – Ruskes
    Jul 6, 2014 at 21:02
  • It is not your router, it is not your computer, it is your wifi settings. but only for your home wifi.
    – Ruskes
    Jul 6, 2014 at 22:29
  • Buscar: Yes, my wife and brother are using the same wifi network. Will create a new wifi connection on my mac and report back. Jul 7, 2014 at 5:56
  • I deleted my wifi connection from my macbook and connected to it again, and got the same error. Jul 7, 2014 at 6:02

1 Answer 1


Forced the DNS on my macbook.

Primary: Secondary:

It started working.

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