1

Update: Looks like the installer is looking for a previous version of Keynote to upgrade, from appstore.log:

storeagent[473] <Critical>: SoftwareMap: No app was found with bundle ID com.apple.iWork.Keynote to upgrade to 6.2

First question here.

I purchased Keynote last night and switched to the Purchases tab to watch the download begin (0K of about 434MB). Immediately the progress bar changed to the Installed button but I saw (via Little Snitch) that bandwidth was still being consumed by storeagent.

Later, storeagent stopped consuming bandwidth and App Store said Could Not Download Keynote: An Error Has Occurred. In Applications I saw Keynote with its own progress bar empty.

I've tried emptying the ~/Library/Cache for storeagent, signing in and out of the App Store, restarting the Mac (OS X Mavericks) to no avail.

Any ideas?

Here are the most relevant entries from Console:

6/19/14 6:18:26.767 AM storeagent[401]: *** Assertion failure in
-[SoftwareInstallOperation _startInstall], /SourceCache/Pisa/Pisa-232.9/iTunes Protocol/Built Into App/SoftwareInstallOperation.m:338

6/19/14 6:18:26.768 AM storeagent[401]: error Error Domain=SoftwareInstallOperation Code=0 "The installation could not be started." UserInfo=0x7faae8fa30d0 {NSLocalizedDescription=The installation could not be started., NSUnderlyingError=0x7faae8fa2c60 "NSInternalInconsistencyException"}

6/19/14 6:18:26.768 AM storeagent[401]: underlyingError Error Domain=SoftwareInstallOperation Code=0 "NSInternalInconsistencyException" UserInfo=0x7faae8fa2c90 {NSLocalizedDescription=NSInternalInconsistencyException, NSLocalizedFailureReason=[PKInstallRequest requestWithPackages:(
    "<PKPackageSpecifier>:\n{\n    URL = \"file:///var/folders/3h/gqqtp7fd5b73ct9c40cbxgqm0000gs/C/com.apple.appstore/409183694/mzps4539971783482202424.pkg#Keynote6.pkg\";\n displayName = TITLE;\n    displayVersion = \"6.2\";\n    identifier = \"com.apple.pkg.Keynote6\";\n    options = 0;\n    version = \"6.2.0.0.1.1341568473\";\n}" ) destination:/] failed}

6/19/14 6:18:26.768 AM storeagent[401]: localException [PKInstallRequest requestWithPackages:(
    "<PKPackageSpecifier>:\n{\n    URL = \"file:///var/folders/3h/gqqtp7fd5b73ct9c40cbxgqm0000gs/C/com.apple.appstore/409183694/mzps4539971783482202424.pkg#Keynote6.pkg\";\n displayName = TITLE;\n    displayVersion = \"6.2\";\n    identifier = \"com.apple.pkg.Keynote6\";\n    options = 0;\n    version = \"6.2.0.0.1.1341568473\";\n}" ) destination:/] failed
  • Please use code formatting, not quote formatting, for logs. – grg Jun 19 '14 at 13:31
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Here's what worked for me, sign out of App store, quit it. In the Terminal run:

defaults write com.apple.appstore ShowDebugMenu -bool true

Start App Store, in the Debug menu, choose Reset App, sign in again, then choose Start Scan for Updates. Tried Keynote again and it worked.

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