I have just installed a ssd drive into my iMac mid 2010 formatted the drive and installed Maverick and migrated only my applications from the old system drive which is now in a dock station. all when well but I cant save an image from Photoshop or any onto the new drive, an image from the firefox....

message: "Could not save as “Untitled-1.jpg” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder"

Info on the new drive has sharing & permissions- System (R&W), Wheel (RO), Everyone (RO)

what do I need to do??

  • If the file is in use by another program it can not be moved, but it can be save in the current open window to a new file
    – Ruskes
    Commented May 11, 2014 at 9:33
  • Does the SSD drive contain a recovery partition? If so, boot into recovery and reset Permissions and ACLS for the account > pondini.org/OSX/Password.html
    – njboot
    Commented May 11, 2014 at 9:34

3 Answers 3


Reset Your Home Folder Permissions and ACLS:

1) Boot into your Recovery Partition holding down command + R at the startup chime

2) Select 'Terminal' from your Utilities Menu Bar

3) Type: resetpassword

4) From the window that appears, select your boot volume and the appropriate user account

5) Click the Reset Tab under Reset Home Folder Permissions and ACLS

6) Close the pane and quit Utilities

7) Select your boot volume when presented with choose startup disk and reboot your machine

Edit (Courtesy of @Buscar's Point):

If you don't have a Recovery Partition present, you can perform the same reset while logged in using the Terminal Command below. Triple click the line, copy it, and paste it into your prompt. Supply your password when asked:

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

Command credit goes to Linc Davis of Apple Support Communities.


You can clear ACLs recursively on a folder/drive by running:

chmod -R -N /path/to/location

Before we do any serious repairs lets find out if it is a simple matter.

  • R&W permission or File in use.

In Finder look for the icon that looks like a house.

That is your home folder.

Right click on it and Get info.

At the bottom look for "your name" permission and change them to R&W.

You will have to unlock it first using the small lock icon bottom left on that window.

Once you passed this simple step lets check the File it self for been locked for some reson.

Again right click on the file and Get Info, look if it has been locked.

  • Finally if none has worked then lets do the major step of repairing your permissions and ACLS (as pointed out by @njboot) using the cmd-r during the system start up.

Possible problem with that is if you do not have the Recovery installed it wont work.

In that case get the program called OnyX from the web and use it.

  • OK when I do this it has: jasonhall (Me) R&W and staff RO and everyone RO which is different to the ssd info in sharing & Permissions
    – Jason
    Commented May 11, 2014 at 9:55
  • Wheel applies to the boot volume, and shouldn't appear under user account: User account should be: Me (RW)/Staff(R)/Everyone(R ). Boot volume should be: System (RW)/Wheel(R)/Everyone(R ).
    – njboot
    Commented May 11, 2014 at 9:58
  • So that is all good then.
    – Jason
    Commented May 11, 2014 at 9:59
  • the message is what I get when trying to save from photoshop a file I've created in photoshop (NEW file) but will not save to the drive.
    – Jason
    Commented May 11, 2014 at 10:01
  • 1
    You are welcome, if any of answer helped you check one off so we can close this Q&A otherwise it will keep pooping up as not completed.
    – Ruskes
    Commented May 11, 2014 at 10:45

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